Privacy Policy

WHEREISMYPACKAGE PRIVACY POLICY

This Privacy Policy explains what information WhereIsMyPackage (referred to herein as "WhereIsMyPackage", "Company", "we", “us”, or “our”) collects from individuals who visit www.whereismypackage.app (the "Site"), download the Extension (as defined below) and/or participate in the services offered by WhereIsMyPackage ("User(s)" or "you"). Please take a moment to review this Privacy Policy, which explains how we use and maintain that information. If you do not agree to this Privacy Policy, please do not visit the Site, download the Extension and/or use the services offered by WhereIsMyPackage. If you have any questions about this Privacy Policy, please email .

Overview of Services

You may sign up to receive emails from WhereIsMyPackage on the Site. In addition, you can download and install the WhereIsMyPackage extension on your browser (the "Extension"), which will provide you information on how to track your packages.

Further, WhereIsMyPackage may display promotions from third parties (“Third Party Content”) to support WhereIsMyPackage and provide its content to you for free. If you interact with a link provided via Third Party Content, you will be interacting with the third parties and not WhereIsMyPackage. That third party’s terms and conditions and privacy policy will apply to your interactions. WhereIsMyPackage is not responsible for and does not endorse any Third Party Content or third party.

What Information Do We Collect and/or Access?

When you visit the Site and/or install the Extension, we collect and/or access the following information about you (“Information”):

  1. Information You Provide to Us. This is information you may choose to provide us, such as your first and last name, email address, social media information, phone number, demographic information and any other similar information via the Site and/or Extension or otherwise communicate to us online, such as through our Contact Us page or user survey.

  2. Information about Your Browser. This includes information about your browser type, browser language, browser settings, and information from “cookies.”

  3. Information about Your Device. This includes information about your IP address, the type of device you use when visiting the Site or installing the Extension, your operating system, the make and model of your device, your device’s unique identifiers, and the Internet Service Provider used by your device.

  4. Information about Your Interactions with the Extension. This may include data about the unique identifier associated with the Extension, how you interact with features on the Extension, URLs and domain names of websites you visit, the date and time of such visits, and your general location (city, state, country, or zip code).

  5. Aggregated Information. We may combine information about your browser, device, and interactions with the Extension, with information collected from our other users in order to analyze the user activity on the WhereIsMyPackage and to understand user trends. This data does not directly or indirectly reveal your identity and cannot be linked back to you as an individual.

  6. Information from Third Parties. We may also obtain data from third parties, including providers of Third Party Content and our Service Providers (as defined below), regarding information such as your interactions with third parties via Third Party Content for reporting purposes. We protect such Information according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the third party.

How Do We Use Your Information?

We use the Information which you share and which we collect about you for the following business purposes:

  1. Providing and Improving our Services. We use the Information we collect to improve the Site and Extension and to provide you with our services. See below for examples of such activity:

    • Updating features on our Extension;

    • Compiling statistics and conducting research and development for our internal business purposes;

    • Analyzing and reporting Extension performance; and

    • Customizing Third Party Content offered to you via the Site and/or Extension.

  1. Security, Safety, and Dispute Resolution. We use Information to protect the security and safety of the Site and/or Extension to detect and prevent fraud, to protect against misuse or unauthorized use of the Site and/or Extension, to resolve disputes, to enforce agreements, to limit our legal liability and protect our rights or to protect the rights, property or safety of other users or the public.

  2. Communications. If you sign up to receive emails or contact us with any questions or concerns, we may use any Information that you provide to us in such communication to respond to you.

  3. Mergers and Acquisitions. If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Information will likely be among the assets transferred. You will be notified by a prominent notice on this Privacy Policy of any such change in ownership or control of your Information.

  4. To Comply with Legal Obligations. We may provide access to your Information when legally required to do so, to comply with a court order, to enforce our rights, or to cooperate with police investigations or other legal proceedings.

  5. With Your Consent. There may be times that we rely on your consent to use certain types of Information for specific purposes (e.g., by asking you to check a box). If applicable, you may be able to withdraw such consent at any time by contacting our privacy team at .

With Whom Do We Share Your Information?

We share your Information that we collect in the following cases:

  1. Service Providers. We may share your Information with third party companies and consultants to help conduct the following aspects of our business so that we can maintain and run the Site and Extension (“Service Provider(s)”):

    • Technical and development support for purposes of maintenance and improvement of the Site and Extension;

    • External and internal communications support for purposes of providing you with responses to your inquiries, distributing emails, and discussing any technical, security or other issues internally;

    • Third-party services that provide us with infrastructure for the purpose of providing us with software, networking, storage, and other related technology required to run our Site and Extension.

  1. Related Companies. We may share your Information with our principals, employees, consultants, officers, directors, members, agents, subsidiaries, or affiliates, or our parent company and its principals, parent company, employees, officers, consultants, directors, members, agents, subsidiaries, or affiliates (“collectively, “Related Companies”) to use such Information for the purposes described in this Privacy Policy.

  2. Third Party Partners. We may share your Information with third parties to help deliver Third Party Content to you and to improve the relevancy of such Third Party Content.

  3. Mergers and Acquisitions. We may share your Information in connection with a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets to a third-party buyer.

  4. Legal Obligations. We may share your Information with law enforcement, regulatory authorities, courts with competent jurisdictions, emergency services or other necessary third parties when legally required to do so, to comply with a court order, to cooperate with police investigations, to enforce our rights, or for other legal proceedings.

Cookies and Similar Technologies

We use “cookies”, scripts, web beacons, and/or other similar technology to collect, directly or indirectly, Information about you, which are commonly used on the Internet. Cookies help us:

  • Track, manage and optimize your interactions with us;

  • Monitor the performance of the Site and Extension in order to evaluate their effectiveness and continually improve them; and

  • Customize and enhance your online experience, including by offering Third Party Content relevant to your interests.

Your browser may offer a “Do Not Track” (DNT) feature that can signal to operators of websites and web services (such as behavioral advertising services) that you do not wish for them to track your online activities over time and/or across various sites. Because there is not yet a common understanding of how to interpret the DNT signal, our Extension does not currently respond to browser DNT signals. We will continue to work with the online industry to define a common understanding of how to treat DNT signals.

You can refuse cookies via your browser settings or manually clear cookies within your browser. For instructions, click here for Firefox; here for Chrome; here for Safari; and here for Internet Explorer.

How Long Do We Keep Your Information? We only keep your personal data as long as it is necessary for the purposes set forth in this Privacy Policy, or as required by applicable law.

How Do We Protect Your Information?

We have implemented technical, administrative and physical security measures to protect Information from unauthorized access and improper use. We keep information on servers that are protected by firewalls and located in a physically secure facility accessible only to our authorized employees and personnel of the Related Companies. From time to time, we review our security procedures in order to consider appropriate new technologies and methods. Please be aware though, that, despite our reasonable efforts, no security measures are impenetrable, and any information transmitted to us or through the Site and/or Extension will be at your own risk.

Extension Removal Users who have downloaded the Extension and who do not want their Information collected as described above should immediately uninstall the Extension. You may uninstall the Extension by going here and following the directions to remove the Extension from your computer. You may unsubscribe from all emails by clicking on the “Unsubscribe” button on the bottom of an email. To be clear, unsubscribing from emails will not disable the collection of Information related to your use of the Extension or Site.

What Are My Data Rights As A California Resident? Users who are California residents (“California Users”) have certain rights with regard to Information classified as “personal information” according to applicable data privacy laws in California. Keep in mind that we may reject requests, for example, where your request is unlawful or adversely affects the rights of another person. You have the right to request that we:

  1. Delete your personal information;

  2. Provide access to categories of personal information which we have collected about you;

  3. Provide access to specific pieces of personal information which we have collected about you; and

You also have the right to be free from discrimination as a result of exercising these rights.

If you wish to submit such a request, please click here. We will need to verify your identity before responding to your requests.

California Users may also opt out of WhereIsMyPackage by clicking here. Please note that because we manage your preferences through the use of cookies, if you delete your cookies or use a new device, you will have to opt back out again. Instead, you may wish to uninstall the Extension, which will provide the same effect of an opt-out. As described above, you may uninstall the Extension by following the directions provided here.

If you are a California resident, you may designate an authorized agent to make a request to access or a request to delete on your behalf. We will respond to your authorized agent's request if they submit proof that they are registered with the California Secretary of State to be able to act on your behalf, or submit evidence you have provided them with power of attorney pursuant to California Probate Code section 4000 to 4465. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on their behalf, or are unable to verify their identity within two (2) business days of submitting a request. In addition, for security purposes, you and/or your authorized agent will only be able to submit requests via the proper browser and device on which your Extension is installed.

California “Shine the Light” Rights In addition, California Civil Code Section 1798 entitles California Users to request information concerning whether a business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. We will not sell or share your personal information with non-affiliated companies for their direct marketing purposes without your consent. California Users who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us by email at .

Children's Privacy Our Site and Extension are not directed to persons under 18. We do not knowingly collect Information from anyone under 18 years of age. If we become aware that a child under 18 has provided us with Information, we will take steps to remove such information. If you are under 18 years, please do not install our Extension or use our Site.

Changes to this Privacy Policy If we change our privacy practices, we will post those changes to this Privacy Policy or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to change this Privacy Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here or by means of a notice on the Site’s home page prior to the change becoming effective. You can tell when this Privacy Policy have been last updated by checking the date at the bottom.

Privacy Contact Information If you have any questions or concerns about this Privacy Policy or its implementation, or any general questions, please email us at .

Updated: January 29, 2021

 

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